Privacy Policy

1.1 Information You Provide

When you contact us, fill out a form, or request a consultation, we collect personal information such as your full name, email address, phone number, company name, and the nature of your enquiry. We only collect information that is necessary to provide you with our services.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This information helps us understand how our website is used and improve user experience.

1.3 Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. These include essential cookies required for website functionality, analytical cookies to understand usage patterns, and preference cookies to remember your settings. You may disable cookies through your browser settings, though this may affect certain features of our website.

We use the information we collect for the following purposes:

• To respond to your enquiries and provide consultations regarding VNO licensing, ISP licensing, and related telecom regulatory services.
• To process service requests and manage our professional relationship with you.
• To send you relevant updates, newsletters, and information about regulatory changes that may affect your business — only where you have consented to receive such communications.
• To improve our website, services, and customer experience based on usage patterns and feedback.
• To comply with applicable legal obligations under Indian law, including the Information Technology Act, 2000 and rules thereunder.
• To prevent fraud, protect our legal rights, and ensure the security of our systems.

We process your personal data on the following legal grounds: your consent (which you may withdraw at any time), the performance of a contract or pre-contractual steps at your request, compliance with a legal obligation applicable to us, and our legitimate interests in operating and improving our business — provided these interests are not overridden by your rights and interests.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our website and delivering our services, subject to strict confidentiality obligations.
• With government authorities or regulators such as the Department of Telecommunications (DoT) or TRAI, where required as part of the licensing services we provide on your behalf.
• In connection with a merger, acquisition, or sale of business assets, in which case we will notify you before your data is transferred.
• Where required by law, court order, or other legal process.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for the duration of our professional engagement with you. Client records related to telecom licensing matters may be retained for up to 7 years after the conclusion of services, as required by applicable legal and regulatory obligations. Enquiry data from non-clients is typically retained for no more than 24 months.

Subject to applicable law, you have the following rights regarding your personal data:

• Right to access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may request correction of inaccurate or incomplete data.
• Right to erasure — you may request deletion of your personal data where we no longer have a lawful basis to process it.
• Right to restriction — you may request that we limit the processing of your data in certain circumstances.
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@vnolicense.com. We will respond to your request within 30 days.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include secure server infrastructure, encrypted data transmission (SSL/TLS), restricted staff access on a need-to-know basis, and regular security reviews. While we take every reasonable precaution, no method of transmission over the internet is 100% secure.

Our website may contain links to third-party websites, including government portals such as the DoT and TRAI websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: info@vnolicense.com
• Phone: +91 98111 53942
• Address: A-239, Hari Nagar Clock Tower, New Delhi – 110064